If your travel documents are in the form of “paper” documents, please return your unused, unvalidated tickets/pass to your travel agent, or send to:

Customer Relations
Rail Europe, Inc.
44 South Broadway, 11th Floor
White Plains, NY 10601
(914) 682-2999

In order to be eligible for a refund, most tickets/passes must be returned at least 3 days prior to the departure date or to be stamped "Unused" at a rail station in Europe. Please also send brief letter to Rail Europe, Inc. including the original reference number on the order. It is strongly suggested that you send these documents by some type of traceable mail for proof of delivery.

If your travel documents are in the form of “e-tickets”, please send an email to:

Customer Relations
Rail Europe, Inc.
customerrelations@raileurope.com

In order to be eligible for a refund, most tickets must be returned at least 3 days prior to the departure date. Please include in your email the original reference number on the order. Be sure to also include your contact information and advise on which items you are requesting refunds. Your email request must be sent to customerrelations@raileurope.com within the timeframe allowed for refunds.